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~Fred Ekkrotexings
Sep 26, 2016, 2:59 PM
22 Posts

Slow to Forward emails

  • Category: Administration
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 6

HI

We are finding that some emails are slow to open/forward.

The problem does not effect all emails. Generally it is an external email received, and in some cases with attachments and some with none.

I have found if I remove the tick from 'disable embedded browser for mime mail' the email opens normally, ie no 40 second delay.

However, I still have the problem with around a 40 second delay if I have the email open and select Forward.  Or if I highlight the email in my Inbox and select Forward.

This is happening for all users in our Notes Domain.

Any help welcomed.  Thanks

~Vera Zekfoogengon
Sep 26, 2016, 3:55 PM
196 Posts
Do you see the issue when using the Notes client in Basic mode?

When you say that this is happening to all users, do you mean all recipients of a problem email experience the same slowness?  Do you see CPU go up on the server when opening or forwarding one of the emails? 

~Fred Ekkrotexings
Sep 27, 2016, 8:14 AM
22 Posts
Slow to forward - Didnt work

Hi Carl

Thanks should of said, I have already tried that didn't make any difference.

Paula

~Fred Ekkrotexings
Sep 27, 2016, 8:14 AM
22 Posts
Slow to forward - Didnt work

Hi Carl

Thanks should of said, I have already tried that didn't make any difference.

Paula

~Vera Zekfoogengon
Oct 21, 2016, 7:48 PM
196 Posts
Do you see a CPU spike on the PCs when opening or forwarding a message?

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal